Axelos

ITIL 4® Foundation

(ITIL-4) / ISBN : 978-1-64459-145-1

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This course includes:

Free pre-assessment and first 2 lessons

6+ Lessons

Accessible on mobile and tablet too

Certificate of completion

$525.00

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Exam Voucher Included

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About This Course

Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more. This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.

Skills You’ll Get

The ITIL 4 Foundation exam assesses whether candidates understand the ITIL 4 service management framework. ITIL 4 Foundation exam objectives include the guiding principles of ITIL 4, the four dimensions of Service Management, key concepts from Lean, Agile, DevOps, and why these are important to deliver business value; and how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes.

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Lessons

6+ Lessons | 79+ Quizzes | 81+ Flashcards | 81+ Glossary of terms

TestPrep

46+ Pre Assessment Questions | 5+ Full Length Tests | 40+ Post Assessment Questions | 200+ Practice Test Questions

Download Course Outline

Introduction and overview

IT service management and ITIL
Summary

Key concepts of service management

Module A: Value and value co-creation
Module B: Organizations, service providers, service consumers, and other stakeholders
Module C: Products, services, and service relationships
Module D: More about value, outcome, cost, and risk
Summary

Four dimensions of service management

Module A: Organizations and people
Module B: Information and technology
Module C: Partners and suppliers
Module D: Value streams and processes
Summary

The ITIL service value system

Overview of the service value system
Module A: Opportunity, demand, and value
Module B: ITIL guiding principles
Module C: Governance
Module D: Service value chain
Module E: Continual improvement
Summary

The service value chain

Module A: Introduction to the service value chain
Module B: The purpose, inputs, and outputs of value chain activities
Module C: Continual improvement
Summary

ITIL management practices

Module A: Introduction
Module B: General management practices
Module C: Service management practices
Module D: Technical management practices
Summary

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There are no official prerequisites for the certification exam.

USD 314

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Classic, negative, missing word, and List questions

The exam contains 40 questions.

60 minutes

In the unfortunate case that one should fail the ITIL 4 Foundation Exam, you are allowed to re-sit the ITIL 4 Foundation Exam by booking another exam session with paying the ITIL 4 Foundation Exam fee. You can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year.

Know more about the ITIL 4 Foundation